Refunds, Returns, and Exchange Policy



GoldClub Direct’s return, refunds and exchange policy is limited to three (3) business days from the date you receive the item/order.  Please contact and notify GoldClub Direct via chat or email, and telephone at 800-700-4715 within three (3) business days from the date you receive the order and follow the instructions provided to you at that time.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Shipping fees are non-refundable.  All taxes, as well as return shipping costs, including insuring your return shipment are your responsibility.  GoldClub Direct may reject any returned or exchanged item that does not follow these rules.  Shipments returned to us will not be held more than 5 days. GoldClub Direct expressly reserves the right, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable.  Returns and refunds are subject to GoldClub Direct’s Market Loss Policy. All market gains on refunds and returns belong solely to GoldClub Direct.

GoldClub Direct provides insurance protection for your orders, subject to specific conditions. In the rare case that your order is not delivered, please notify us immediately. For the United States Postal Service (USPS), an order is considered ‘Lost in Transit’ if there’s no tracking update for 5 or more calendar days. For United Parcel Service (UPS), this period is 3 calendar days. It’s crucial to report any issues within 7 days of the last USPS tracking update and within 3 days for UPS. Failing to report within these timeframes may result in the insurance not covering the package.

Upon receiving your notification, we will investigate the shipment with the relevant carrier and initiate a claim. This process can take over 30 days to resolve. Please note that many orders reported as ‘Lost in Transit’ are often delivered later than expected. If you do receive the package, it is important to inform us within 24 hours of its delivery.



Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].



We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and you will be provided with the shipping address.

Shipping returns


You will be responsible for paying for your own shipping and insurance costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

Need help?


Contact us at [email protected] for more questions related to refunds and returns.