Frequently
Asked Questions

A troy ounce is the standard weight measurement for precious metals.  A Troy Ounce weights 31.104 grams.

Product availability at GoldClub Direct is divided into three categories: out-of-stock, in-stock, and preorder. You cannot order out-of-stock products. In-stock products are available for purchase and ship once payment has cleared. Products in-stock for preorder are also available to be ordered but will not be eligible to ship until the preorder date. Preordered products will display an estimated inventory availability date to indicate when the product will ship. These prices will be locked in at the time of ordering. For customers wanting to get their products as quickly as possible, GoldClub Direct recommends creating separate orders for in-stock and preorder items. These products will ship separately, allowing the customer to receive the in-stock product immediately.

To open an account with GoldClub Direct, go to the home page. In the top right-hand corner, there is a button that says register. Click that button and follow the given instructions. You can also click here to create a new account.
There is also an easy option to create an account through the checkout process when placing your first order. You can also place an order as a guest.

Yes, your financial and personal information is secure. No information will be sold or rented to third parties. GoldClub Direct employs industry-standard security measures to protect your information. However, the internet is not always completely secure. Transmission of personal information is always a risk. Be sure to keep your passwords confidential and do not share information with anyone.

Orders cannot be changed once they have been made, however, they can be canceled at no charge if you would like to place another order. You must place a new order if you wish to add products.

Prices for the products on GoldClub Direct are determined by the spot price along with a premium. The spot prices for precious metals change throughout the day, and so do the prices for our product. The precious metals industry is a low-margin industry, so the prices of our products must stay updated with the market conditions. The premiums are in place for other costs and vary from product to product. These costs include shipping, handling, minting/design process, etc. The premium also accounts for the rarity and collectability of specific products, with a higher premium on products that are more sought after. We try to keep our selling price as close as possible to the cost we paid to provide customers with the lowest possible prices.

You can place an order using Bitcoin by adding your desired products to your cart. Follow the checkout process once you’re ready. As part of the checkout process, choose Bitcoin under the Payment tab. The pricing will be adjusted to reflect the 3% bank wire discount. Once this is complete, you will be directed to bitpays’ payment processing page. You will then have 15 minutes to initiate payment through your preferred crypto wallet. Once verified, you will be redirected to a confirmation page. A confirmation email will also be delivered to your inbox with further instructions.

Your payment will be confirmed via email once it has been successfully processed.

At this time, GoldClub Direct only accepts Bitcoin.

If the original method of payment was credit/debit card or PayPal, we cannot switch payment methods. If you would like to change your payment method from a bank wire, please email [email protected] or call 800-700-4715.

At this time, we do not offer a referral discount.

At this time, we do not accept paper checks as a payment method.

There are no minimum order requirements on GoldClub Direct. For credit/debit and PayPal payments, the order maximum is $20,000. For Bitcoin payments, the order maximum is $250,000. For bank wire payments, the order maximum is $450,000. For orders over the online threshold, please call in to speak with a trader.

To place an order using bank wire, first add your desired products to your cart. Once ready, proceed to checkout. During the checkout process, under Payment Method, choose bank wire as your payment option. Pricing will adjust to reflect the bank wire 4% discount. You will need to input cred/debit card information to lock in the price while the bank wire is initiated. A $1 authorization charge is released once payment has been received.

GoldClub Direct offers daily and weekly deals as well as special promotions to its members. To take advantage of these deals, sign up for a Gold Club membership today.

GoldClub Direct offers storage through our partners at AMGL. AMGL provides world-class security through Loomis International. AMGL’s facilities are UL-certified and maintain all-risk insurance.

To update your email address, go to the “My Account” page on GoldClub Direct. Under “Account Details” there will be a section to update your email. You can also click here to update your email address.

To change your password, go to the “My Account” page on GoldClub Direct. Under “Account Details” there will be a section to change your password. You can also click here to change your password.

To reset your password, click “Forgot your username or password?” on the login page. You will be prompted to enter your username or email address and will be emailed a link to create a new password.

Yes, GoldClub Direct will buy your precious metals. Call one of our traders at (800) 700-4715 to get a quote on your assets. Click here to find more information about selling us your precious metals.

GoldClub Direct is exclusively an online marketplace and 24/7 platform.

At GoldClub Direct, barring the trigger of a Form 8300 requirement, sales transactions are not required to be reported to the IRS or any other federal, state or local agencies.

Subsequent to a purchase from GoldClub Direct, an order confirmation number is issued and the price guaranteed.  While the order and transaction are not eligible to be canceled, they are able to be offset at the current ask price. Should an order be cancelled or returned, you are accountable for a $35.00 fee and any deficit between the price at which Gold Club Direct sold the item(s) to you and the offsetting purchase price.  Additionally, no further orders will be processed until any deficit payment is settled/completed.  Gains in the market on returns or cancellations will remain the property of Gold Club Direct.  Gold Club Direct reserves the right to charge market loss fees to any credit card you have on file, in its sole and absolute discretion.

Gold Club Direct’s return and exchange policy is limited to three (3) business days from the date you receive the item.  Please contact and notify Gold Club Direct via chat or email, and telephone at 800-700-4715 within three (3) business days from the date you receive the order and follow the instructions provided to you at that time. To be eligible, the item must be unused and in the same condition that it was received. The item must also be in its original packaging.  Shipping fees are non-refundable.  All taxes, as well as return shipping costs, including insuring your return shipment are your responsibility.  Gold Club Direct may reject any returned or exchanged item that does not follow these rules.  Shipments returned to us will not be held more than 5 days. Gold Club Direct expressly reserves the right, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable.  Returns and refunds are subject to Gold Club Direct’s Market Loss Policy. All market gains on refunds and returns belong solely to Gold Club Direct.

Credit/debit card payments are our standard preferred payment method. We are able to offer discounts on crypto and cash discounts on bank wire payments.

Yes, we offer discounts for specific payment methods. When buying with crypto, you will receive a 3% discount on your order. When buying with a bank wire, you will receive a 4% discount on your order.

You can place an order using Bitcoin by adding your desired products to your cart. Follow the checkout process once you’re ready. As part of the checkout process, choose Bitcoin under the Payment tab. The pricing will be adjusted to reflect the 3% bank wire discount. Once this is complete, you will be directed to bitpays’ payment processing page. You will then have 15 minutes to initiate payment through your preferred crypto wallet. Once verified, you will be redirected to a confirmation page. A confirmation email will also be delivered to your inbox with further instructions.

Your payment will be confirmed via email once it has been successfully processed.

At this time, GoldClub Direct only accepts Bitcoin.

If the original method of payment was credit/debit card or PayPal, we cannot switch payment methods. If you would like to change your payment method from a bank wire, please email [email protected] or call 800-700-4715.

At this time, we do not accept paper checks as a payment method.

There are no minimum order requirements on GoldClub Direct. For credit/debit and PayPal payments, the order maximum is $20,000. For Bitcoin payments, the order maximum is $250,000. For bank wire payments, the order maximum is $450,000. For orders over the online threshold, please call in to speak with a trader.

GoldClub Direct requires credit card information for a bank wire payment as a security measure. The credit/debit card locks in the price, verifies the customer’s identity, and provides security for any changes to the order, such as the implementation of our market loss policy on a canceled order.

To place an order using bank wire, first add your desired products to your cart. Once ready, proceed to checkout. During the checkout process, under Payment Method, choose bank wire as your payment option. Pricing will adjust to reflect the bank wire 4% discount. You will need to input cred/debit card information to lock in the price while the bank wire is initiated. A $1 authorization charge is released once payment has been received.

We currently accept American Express, Discover, MasterCard, Visa, and PayPal payments from all customers.  GoldClub Direct members also receive access to Bank Wire payment options.

All IRA types are eligible to be rolled over directly into a Self Directed IRA account.  Individual custodians may have further guidelines.

GoldClub Direct offers storage through our partners at AMGL. AMGL provides world-class security through Loomis International. AMGL’s facilities are UL-certified and maintain all-risk insurance.

Yes, initial IRA orders must be over $795

Yes, through rolling over an existing IRA account into a Self-Direct IRA account, investors are now able to purchase and hold physical metals in their individual retirement accounts.

While all investments contain inherent risk, GoldClub Direct verifies and guarantees the authenticity of all items sold through a rigorous quality control program implemented by trusted industry titans.  Additionally, each order undergoes a manual screening process to ensure accuracy.

GoldClub Direct offers storage through our partners at AMGL. AMGL provides world-class security through Loomis International. AMGL’s facilities are UL-certified and maintain all-risk insurance.

Please call GoldClub Direct at 1-(800)-700-4715 within 48hrs of noted delivery.

• While we can ship to mail/packaging centers, UPS Stores and freight forwarders, these businesses’ are private and not owned by UPS, USPS, etc.   As a result, missing packages or items sent to these locations are not covered under our shipping insurance should the tracking show as delivered.
• Should the package require signature, multiple delivery attempts will be made.  Should no one be available to sign and receive, the package will be returned to GoldClub Direct for further assessment.

GoldClub Direct Ships insured with the United State Postal Service and UPS.

We do not ship internationally or to U.S. territories.  At this time, GoldClub Direct only ships to domestic U.S. addresses, APOs and P.O. Boxes.

Depends on payment method:

• Credit/Debit billing and shipping address must be the same for risk prevention purposes.
• PayPal shipping address must be a PayPal verified address.
• Bankwire/Crypto may be shipped to any valid address*.

 *No UPS Center or Mail Forwarding Services

Orders typically enter the shipping queue once payment have been received and confirmed.

• Most payments clear within 24-72 hours.
• A majority of orders ship within 1-2 business days of completed payment verification.