GoldClub Direct offers storage through our partners at AMGL. AMGL provides world-class security through Loomis International. AMGL’s facilities are UL-certified and maintain all-risk insurance.
FAQ Category: Shipping & Handling
My order shows delivered, but I have not received my package.
Please call GoldClub Direct at 1-(800)-700-4715 within 48hrs of noted delivery.
May I pick up my order at a UPS store or USPS facility?
- While we can ship to mail/packaging centers, UPS Stores and freight forwarders, these businesses’ are private and not owned by UPS, USPS, etc. As a result, missing packages or items sent to these locations are not covered under our shipping insurance should the tracking show as delivered.
- Should the package require signature, multiple delivery attempts will be made. Should no one be available to sign and receive, the package will be returned to GoldClub Direct for further assessment.
Which shipping carriers do you support?
GoldClub Direct Ships insured with the United State Postal Service and UPS.
Do you offer international shipping or shipping to U.S. territories?
We do not ship internationally or to U.S. territories. At this time, GoldClub Direct only ships to domestic U.S. addresses, APOs and P.O. Boxes.
Can I ship to a different location other than my billing address?
Depends on payment method:
- Credit/Debit billing and shipping address must be the same for risk prevention purposes.
- PayPal shipping address must be a PayPal verified address.
- Bankwire/Crypto may be shipped to any valid address*.
*No UPS Center or Mail Forwarding Services
When will my order ship?
Orders typically enter the shipping queue once payment has been received and confirmed.
- Most payment methods clear within 24-72 hours.
- All orders ship within 1-2 business days of completed payment verification.
